United Nations E-government Survey 2014

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The Department of Economic and Social Affairs of the United Nations Secretariat is a vital interface between global policies in the economic, social and environmental spheres and national action. The Department works in three main interlinked areas: (i) it compiles, generates and analyzes a wide range of economic, social and environmental data and information on which States Members of the United Nations draw to review common problems and to take stock of policy options; (ii) it facilitates the negotiations of Member States in many intergovernmental bodies on joint courses of action to address ongoing or emerging global challenges; and (iii) it advises interested Governments on the ways and means of translating policy frameworks developed in United Nations conferences and summits into programmes at the country level and, through technical assistance, helps build national capacities.


  • Foreword
  • Acknowledgements
  • Acronyms
  • Chapter 1: World e-government rankings 13
  • Chapter 2 : Progress in online service delivery 45
  • Chapter 3: E-participation 61
  • Chapter 4: Whole of governments and collaborative governance 75
  • Chapter 5: Mobile and other channels for inclusive multichannel service delivery 95
  • Chapter 6: Bringing the digital divide 123
  • Chapter 7: E-Government for the post-2015 era: the usage perspective 141
  • Chapter 8: Open Government Data 163
  • Annexes 181
  • Selected messages on ICT and public service delivery 183
  • Regional and subregional classification 185
  • Survey Methodology 199
  • Data tables 249
  • Notes 257
  • References
  • Boxes
  • Figures
  • Tables
  • Data tablesy